Technical Support
Log a Support Ticket
Submit your issue details and the Raltech technical team will follow up with the right support response.
Fast, structured technical assistance
Use this page to log incidents, service requests, access issues, or infrastructure concerns. Provide enough detail so the support team can triage the issue correctly on first review.
01
Describe the issue
Tell us what is affected, when it started, and which users, systems, or devices are impacted.
02
Set the priority
Indicate whether this is a critical outage, degraded service, or a standard support request.
03
Submit for triage
Your ticket will be routed to the support team for investigation, response, and follow-up.
Examples of issues you can log
- Microsoft 365 access or authentication problems
- Email delivery, spam, or mailbox issues
- Device management and endpoint support
- Network connectivity or VPN incidents
- Server, storage, or backup concerns
- Security alerts or suspicious account activity
- Application errors and performance degradation
- User provisioning and permissions requests
- Cloud environment support and configuration changes
- General managed service assistance
Before you submit
Include screenshots, error wording, affected usernames, and the urgency of the issue in your message. Better initial detail reduces back-and-forth and speeds up triage.
- Technical support line: +27 (0) 12 051 0930
- Email: support@raltechsolutions.com
- Support hours follow your agreed service arrangement